Refund & Cancellation Policy
Legal & Operational Policy Notice
Legal Content Pending ApprovalThe operational refund and cancellation terms below outline platform escrow refund mechanisms. Final legal text remains subject to formal approval by Eshwara legal counsel.
1. Order Cancellation During SPV Funding Period
When an order for co-ownership titles is placed during an active property funding window, committed funds are held in a independent tripartite escrow custodian account. Co-owners may submit a formal cancellation request via their dashboard within 48 hours of order submission, provided the property target funding threshold has not been reached and title deed execution has not commenced.
2. Automatic Refund on Unsuccessful Funding Thresholds
If a listed property fails to reach its required minimum target funding amount within the specified campaign timeline, the SPV campaign is formally closed. 100% of committed principal funds held in escrow are automatically refunded to the co-owner's registered bank account within 5 to 7 business days, with zero platform cancellation charges.
3. Post-Execution Lock-in & Non-Refundability
Once a property campaign reaches 100% target funding and SPV title conveyance deeds are digitally executed with stamp duty payment, co-ownership titles are legally allocated to the co-owner. Under Indian LLP and Property Conveyancing laws, completed fractional acquisitions are final and non-refundable. Exit prior to property sale must be executed via the P2P Title Transfer Marketplace.
4. P2P Marketplace Order Cancellations
Co-owners listing co-ownership titles for sale on the secondary P2P marketplace may cancel or modify their sell listing at any time prior to buyer order matching and escrow fund transfer. Once a buyer's escrow payment is locked and transfer deeds are generated, the P2P transfer order cannot be unilaterally canceled.
5. Platform Processing Fees & Technical Failures
In the event of a duplicate bank transfer, payment gateway timeout, or technical billing discrepancy, any excess amount debited will be credited back to the original funding source within 3 to 5 business days upon verification by our finance reconciliation team.
Have questions regarding an active refund or cancellation?
Reach out directly to our escrow support desk via your account tickets.