Investor Grievance Redressal Mechanism
Last Updated: August 12, 2026•Resolution SLA: 15 Business Days
Grievance Officer Contact Matrix
Official Details Pending ApprovalEshwara is committed to prompt, transparent dispute resolution. Below are the designated Grievance and Nodal Officers responsible for investor escalation handling.
Primary Grievance Officer
[Grievance Officer Name Pending Approval]
Grievance & Redressal Officer
Official Email Address
[Official Grievance Email Required, e.g. grievance@eshwara.in]
Official Contact Helpline
[Official Contact Line Pending Business Confirmation]
Appellate Nodal Officer
[Nodal Escalation Officer Name Pending Designation]
Nodal Compliance & Escalation Lead
Nodal Email Address
[Official Nodal Email Required, e.g. nodal@eshwara.in]
Escrow Trustee Escalation
Tripartite Trustee Custodian Escalation Desk (Custodian)
3-Tier Grievance Resolution Workflow
Level 1
Helpdesk Ticket & Customer Care
Submit a support ticket via your Eshwara dashboard or contact support@eshwara.in. A support representative will acknowledge your ticket within 24 hours.
Level 2
Grievance Officer Escalation
If your ticket remains unresolved after 7 business days, escalate directly to the designated Grievance Officer with your original Ticket Reference ID.
Level 3
Nodal Officer Appellate Review
If you are unsatisfied with the Grievance Officer's resolution within 15 business days, submit a formal appeal to the Nodal Officer for executive review.
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